Refund and Returns Policy

Home Refund and Returns Policy

At KGSB Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to make the process as smooth as possible.

1. Return Eligibility

1.1 Items must be returned within 30 days from the date of purchase.
1.2 Items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
1.3 Proof of purchase is required for all returns.

2. Non-Returnable Items

2.1 The following items are not eligible for return:

  • Sale items
  • Gift cards
  • Personalized or custom-made items
  • Intimate apparel (such as underwear and swimwear)
  • Items marked as non-returnable on the product page

3. Return Process

3.1 To initiate a return, please contact our customer service team at olaleresolomon001@gmail.com with your order number and reason for return.
3.2 Our customer service team will provide you with a return authorization and instructions on how to send your item back to us.
3.3 Please package the item securely and include your return authorization and proof of purchase inside the package.

4. Return Shipping

4.1 Customers are responsible for the cost of return shipping unless the item is defective or the return is due to our error.
4.2 We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

5.1 Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
5.2 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
5.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

6.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at olaleresolomon001@gmail.com.

7. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please contact us immediately at olaleresolomon001@gmail.com with your order number and a description of the issue.
7.2 We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

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